SMS is the most inclusive means of communication in the world. Almost every human on earth has access to a phone, 99% of text messages are read, and every model of mobile phone can send and receive text messages.
The barriers to entry are incredibly low:
there is little to no literacy requirement to short messaging’
it’s inexpensive for both senders and recipients
text messages encourage people to take action
hearing back immediately is satisfyingly responsive
It’s easy and rewarding for people to connect with information sent via FrontlineSMS. That’s why we have a 98% recommendation rate.
What is FrontlineSMS?
Clever automation and logic (a combination of technology and our team’s expertise) that sits on top of an SMS message delivery service. This means that you can send smart messages at scale – that can make sense of keywords in people’s replies, with automated responses tailored to your community, or set to trigger on specific prompts.
This ability to interact over SMS is invaluable for community management, information tracking or collecting research data.
What do people use FrontlineSMS for?
Universities collecting data for research projects
Medical teams running clinical trials administration and results
Charities closing the feedback loop on their services and impact
Aid organizations building information for reports and legal cases
Community managers staying in touch with their groups
Organizations gathering feedback on pilot projects
Civil society organizations maintaining communications in all conditions
