“Some of the smallest, most under-resourced nonprofit organizations can make the biggest difference. This technology gives them a tool that works, despite all their limitations.”
Ken Banks has never monitored elections in Africa, run a rural healthcare network in India, stocked pharmacies with malaria medication, or brought crucial pricing information to farmers in El Salvador. Yet the computer software program he created does all that and more.
While involved in conservation work in Africa, Banks saw a huge unmet need for technology that could send information between groups in remote areas with no Internet access. Such a tool could save hours of time and transform effectiveness for resource-stretched groups.
Banks returned from the field with this knowledge: Grassroots nonprofit organizations lack money, technical savvy, expensive hardware, reliable electricity, and Internet access. What do they have? Cell phones that can be used virtually anywhere.
Understanding these realities, Banks created FrontlineSMS. “I wrote the software in five weeks at a kitchen table,” he says. “I made it a generic communications platform that could be used for almost anything, and I made it free.”
Deploying FrontlineSMS requires simply a laptop computer and a cell phone (even a fairly old or recycled one), and a cable. “After downloading the free software online, you never need the Internet again," he explains. "Attach a mobile phone to the computer with a cable, type your message on the computer keyboard, select the people you want to send it to from a contact list the software lets you create, and hit ‘send.’ Since it can run off of an inexpensive laptop, it works for any organization that wants to use text messaging, even in remote locations with unreliable electricity.”
Today FrontlineSMS delivers vital information in more than 50 nations. Activists in countries with dictatorial regimes are now able to set up two-way messaging without openly going through local operators. One week after the software hit the Web, Zimbabwean groups used it to inform citizens in disconnected rural areas about political upheaval. It was similarly effective during the state of emergency in Pakistan. Nigerians used it to monitor their own 2007 election, with 10,000 texts sent about what went wrong, and right, at the polls.
A doctor in the Philippines can now communicate in advance with rural villages to determine what critical medical supplies to bring on his visits. Citizens throughout East Africa report shortages of essential medicines, forcing action by governments who had denied there were problems. The efficiency of a rural healthcare network serving 250,000 people in Malawi was revolutionized when a college student arrived with a hundred recycled phones and a laptop loaded with the software—saving a thousand hours of doctor time, thousands of dollars in fuel costs, and doubling the number of tuberculosis patients cared for within six months.
FrontlineSMS secures new funding
Today, the Omidyar Network announced a two year investment of $350,000 for future FrontlineSMS technical and organisational development, the result of several months discussion and planning. Omidyar come on board as our fifth donor, with funding already in place from the Hewlett Foundation, Open Society Institute/HIVOS, and the Rockefeller Foundation.
After three years with a mainly software and community focus, the second half of 2010 sees us turn more of our attention to organisational development, and it's already been something of a growth year.
After bringing Josh Nesbit on board in late 2009 (using the OSI/HIVOS funding), in the past few months we have hired two full-time software developers - Alex and Morgan (thanks to Hewlett and Rockefeller) - and brought on board a new FrontlineSMS Project Manager - Laura (also funded by Rockefeller). The diversity of donors and the breadth of support is testament to the work everyone is doing, particularly our increasingly innovative and growing user base. No-one said this was going to be easy when we started out way back in 2005, but we're making good progress.
We're also hugely grateful to the management at Wieden+Kennedy who have made room for us in their central London office, and provided us somewhere to base our growing team, all at no cost. Often corporate in-kind support like this can be overlooked (and the office is very cool, too). o/
Today's Omidyar investment will support three specific activities.
- Firstly, it will bolster our efforts to increase user adoption, and will support the work Josh and Laura are doing to create sector-specific communities (based on the use of FrontlineSMS in agriculture, human rights, the media, and so on).
- Secondly, it will help further the work started using the Rockefeller funding to formalise and build on the growing FrontlineSMS developer community. Last week, for example, saw the release of a much-requested Reminders Plugin for FrontlineSMS, and other add-ons are in the works.
- Finally, the new funding will help with much-needed organisational development, and allow us to explore other non-grant sources of income.
Further details on today's announcement are available on the Omidyar website.
Many thanks to Omidyar for their faith and support, from everyone at FrontlineSMS! We look forward to working with you over the coming two years.
FrontlineSMS Scales Service With Omidyar Network Grant
Millions Receive New Ability to Access Information Omidyar Network today announced a $350,000 grant to FrontlineSMS, a U.K. based non-profit that provides free software that turns a laptop and a mobile phone into a simple, low-cost means of two-way, group communication. Omidyar Network's two-year grant will enable FrontlineSMS to reach millions more individuals and foster new services to provide information critical to their health, livelihood and ability to hold their governments accountable.
"The innovative use of the enabling technology and its application in furthering access to information and government transparency on a global scale make FrontlineSMS a natural partner for Omidyar Network," said Stephen King, senior director, investments at Omidyar Network. "FrontlineSMS and its worldwide developer community provide an accessible technology that can enrich lives around the globe."
FrontlineSMS gets reminders
For some time now users have been asking how they can schedule SMS reminders in FrontlineSMS. Well, now they can thanks to some great work by Dale Zak on a ReminderManager plugin. Not only is this great news for the community, but it's great news for us, and is testament to the growing interest external developers are taking in the software "FrontlineSMS is powerful open source software that turns an ordinary laptop and mobile phone into a low cost communications hub. It's used by NGOS around the world to send and receive text messages for such efforts as human rights monitoring, disaster relief, education programs and fundraising campaigns. It's also at the heart of FrontlineSMS:Medic which is revolutionizing global health by empowering rural healthcare workers.
So when my friend Lucky Gunasekara asked if I could develop a much requested reminder plugin, I jumped at the opportunity. For one, it gave me an excuse to dive into the FrontlineSMS source code. And two, it would benefit the entire community.
The FrontlineSMS Reminders Plugin allows you to schedule email and SMS reminders for a specific date range occurring once, hourly, daily, weekly or monthly.
There was a bit of a learning curve to develop the plugin, especially with my somewhat limited Java, Hibernate and Thinlet experience. Thankfully Alex Anderson and Dieterich Lawson were great help answering my questions on the FrontlineSMS Google Group.
The plugin definitely has room for improvement, and I already have a few ideas for additional occurrence types - Every Weekend, Every Weekday, Every Sunday, etc.
You can checkout the source code here: http://github.com/dalezak/FrontlineSMS-Reminders"
You can read the original article here. Thanks to Dale for kindly giving us permission to republish.
Ushering in our Project Manager
The FrontlineSMS team is growing. In this Guest Blog post, Laura Hudson - the new FrontlineSMS Project Manager - tells us why she came on board, what she intends to do in her new role, and outlines some of her early thinking. "It's exciting and a bit nerve-wracking to represent something as revolutionary as FrontlineSMS at the best of times, but two-and-a-half weeks in to a new job as Project Manager for FrontlineSMS, attending the World Bank's Innovation Fair on Moving Beyond Conflict was an eye-opening experience. The Fair was attended by innovators and technical experts from all over the world, and was a great opportunity to swap stories and questions, make connections, and plan future collaborations.
Five years on from the first version, and thanks to Ken's tireless work to raise awareness, FrontlineSMS is a familiar name to many in the mobile and social entrepreneurship field. Still others had heard about it and were keen to try it, and I met at least one implementing partner I hadn't encountered before!
Lots of our discussions had to do with what you do after you've had the great idea - how to get it from concept to reality, to operating 'at scale'. So much of the success of FrontlineSMS has had to do with just two things: a great concept; developed with the support and input of a strong user community. I wanted to reflect a bit on what we're doing to continue to develop along these lines, and we'll hear more in future from our lovely developers, Alex and Morgan, on the next few months in the FrontlineSMS labs.
In some ways FrontlineSMS is already scaling - the software has been downloaded from our website over 6000 times, and we have a number of organisations working directly with us to build on the FrontlineSMS brand and software to develop plugins and implementations in specific sectors - including FrontlineSMS:Medic and FrontlineSMS:Credit. The field is so fast-moving and collaborative that new possibilities pop up every day - so much so that it could be hard to settle down and focus on our core business - developing the software.
In the coming months, we're going to work on a strategy that will set our direction for the next five years, and support an operational plan for the next two years. We'll be looking at how to consolidate our support to users (more on that in a second) and what we should be looking at next - picture messaging, for example, or examining what sort of interface might be useful with online services like Mxit in South Africa.
Since the beginning, Ken's mantra has been 'support the users, and all else will follow'. Priorities for the next year include improving our support to our users, and providing more online resources and step-by-step help, such as decision-making trees and thematic guides. And as for any organisation, it's important to know what we've achieved.
As a service provider, supporting those who deliver on the ground rather than delivering ourselves, this will take the form of figures and case studies on how many projects using FrontlineSMS, how it's going, and if possible, approximately how many people they are reaching. To find this out we'll be contacting users directly, running competitions, and linking users direct to donors in innovative ways - watch this space.
It's an exciting time for us and for all those out there helping our project and others like it to achieve great things and hopefully, and most importantly, help to make a real difference to people all over the world".
Laura Hudson Project Manager www.frontlinesms.com
FrontlineSMS @ Tech Awards
The Tech Awards is a prestigious Silicon Valley-based international awards program that honours innovators from around the world who are applying technology to benefit humanity. In 2009, FrontlineSMS was the recipient of a Tech Award in the "Equality" category.
Read more about the Award in a blog post here.
Mountain meets mobile
In the twenty-first in our series of FrontlineSMS guest posts, Laura Hartstone – one of the organisers behind the “3 Peaks 3 Weeks” Challenge – updates us on their recent use of FrontlineSMS to provide daily climbing SMS updates to supporters around the world "Keeping in touch with family and friends while in Africa can be a challenge, and even more so while climbing Africa’s highest peaks. Remarkably, mobile phone connections can be picked up from the tall grass plains of the Serengeti to the tallest summit, Uhuru Point - Mount Kilimanjaro.
Every January a team of a dozen women from all areas of the world unite in East Africa to take on three of Africa's highest peaks. After fundraising the previous year for three "peak" issues affecting Africa - namely health, the environment and education - the teams aim to use their time in Africa as a holiday. Coined the "3 Peaks 3 Weeks Challenge", the team must complete all three mountains (Mount Kilimanjaro, Mount Kenya and Mount Meru) within 21 days.
To stay in touch with family and friends during the climbs in January this year, the 3 Peaks team used FrontlineSMS. With shaky internet connections in town and heavy power rationing in the cities this past year, the base camp computer was strategically placed in the Serengeti. At this location, the use of solar power and battery banks ensured that both internet and electricity were reliable.
The team then chose a phone (with the support of GSM Association) that had a small integrated solar panel to ensure the team could keep it charged while hiking. All that was then needed was a Safaricom SIM card that provided the team with mobile phone connectivity in both Kenya and Tanzania.
Ready to go, with mobile phone in hand, the team set off for Mount Kenya. Family and friends had subscribed to their FrontlineSMS group list and eagerly awaited updates. Luckily for all, along the way the team sent various SMS reports on their status.
Our sun dances are not working yet. The rain persists and snow arrived this morning. All well regardless and en route to summit tonight
All 11 of us just reached the top of Mt Kenya to a magnificent sunrise
Team was greeted by a beautiful sunrise on the summit of Mount Kenya yesterday morning. Have just arrived at Met Station (alt 3050m) and were greeted by some amazing singing by the porters. All doing really well and having a great time. Also a monkey ate our soap
After Mount Kenya the team traveled across the Kenyan border to Tanzania. They had a quick two days of rest and then headed up Mount Meru, a four day climb. Again with their mobile phone in hand, they kept all of their supporters well informed of their status.
Texting you from the summit of mount meru! Yeehaa! All tired and elated
The number of subscribers increased as the team headed for their final peak - Mount Kilimanjaro. And as they climbed higher, the texts got more and more interesting.
Celebrating Australia Day up here. Just reached top of Barranco Wall. Please send more milo!
We are preparing for summit night on kili tonight. We’re all excited and a little nervous too. The weather has been good so hoping for a beautiful sunrise in 12 hours time. Wish us well
And perhaps the most exciting message was received the next day.
We ROCK! All 11 of us summited Kili this morning at 715am. Delighted, excited and exhausted!
Many thanks to FrontlineSMS, the GSMA and Safaricom for helping make our LIVE updates brilliantly easy and exciting for our supporters to receive. 3 Peaks 3 Weeks is excited to use them again next year!"
[This story was also covered by the GSMA on their Development Fund blog].
For more information:
The “3 Peaks 3 Weeks” website: www.3peaks3weeks.org More on live updates: http://3peaks3weeks.wordpress.com Contact me: laura@3peaks3weeks.org
Could you be a FrontlineSMS:Intern?
Following our recent recruitment drive, this month we're bringing on board a second software developer and a new FrontlineSMS Project Manager, both based out of our new (donated) London offices. Expect an announcement on that soon. In the meantime, as we continue to build our team - and capacity - to respond to the growing demands and interest in FrontlineSMS, we're now looking to fill an exciting new position for an Intern.
If you're creative and enthusiastic, with an eye for detail, an interest in the social potential of mobile technology and experience/interest in building online communities and networks, you could be the person for us. For this part-time position we'll need you to be based in our London offices for a minimum of three months.
For further details on the position, and how to apply, check out the job description here (PDF). We look forward to hearing from you! o/
Mobile meets citizen reporter in Mozambique
In this, the twentieth in our series of FrontlineSMS guest posts, Marcelo Mosse – Executive Director of the Centre for Public Integrity in Mozambique – talks about their use of the software in promoting citizen engagement in monitoring their national elections, and in their efforts to promote transparency in government "The Centre for Public Integrity of Mozambique (CIP) is a not-for-profit, non-partisan, independent organisation, endowed with legal status, and with administrative, financial and patrimonial autonomy. Our general objective is to promote integrity, transparency, ethics and good governance in the public sphere, and to promote human rights in Mozambique, and we use our website to launch campaigns, document events, and publish case studies and reports on Mozambique’s political process.
In 2008, local elections took place in Mozambique and the CIP decided to try using SMS to collect events reported by citizens. We implemented FrontlineSMS and launched a press campaign aimed at making the public aware of the opportunity to report and comment on events on the electoral campaign, and events at the voting posts.
Telephone lines were made available and FrontlineSMS was installed and used by CIP staff in charge of coordinating the publishing of text messages on our website. Response from the citizens was considered satisfactory – with mobile phones in use over most of the country and accessible to almost all economic level layers, citizens showed they were eager to contribute.
Later in 2009, during the general elections in Mozambique, we increased the number of available lines for the public and launched a more comprehensive campaign (newspapers, television, and radio). The outcome was considered very satisfactory with SMSs being received right from the beginning of the electoral campaigns. FrontlineSMS was also used to get instant reports from the CIP’s correspondents placed at the 43 municipalities all over the country.
Thanks to FrontlineSMS we were able to compile reports on party and candidate practices during the electoral campaigning, citizen’s reactions and opinions on the electoral process and anomalies at the voting posts.
User experience from those using the software was positive. It was easy to understand and operate, to add phones, and manage and classify messages received. The CIP intends to continue using FrontlineSMS on other campaigns where we believe citizen contribution can be valuable".
Marcelo Mosse Executive Director Centre for Public Integrity Mozambique www.cip.org.mz
FrontlineSMS:Jobs? Yes, we're hiring!
Update 24/02/10: Applications now closed. Please don't apply for either of these posts. Thanks! o/ After four years of steady growth, FrontlineSMS has witnessed a dizzying rise in activity over the past few months. One full-time position has increased to three with the hiring of Josh Nesbit as our FrontlineSMS Ambassador and Alex Anderson as our lead developer. And thanks to new funding from the Rockefeller Foundation last month, we're now looking to build our team further and fill two more positions - in Software Development and Project Management.
Thanks to the seemingly inexhaustible support of our friends over at Wieden+Kennedy, we'll be locating our small but growing team in their amazing central London offices - a hotbed of creativity, if ever there was one. As a result, we're limiting our search for new team members to London and the surrounding area for now, but will look further afield as we get further established as an organisation.
So, who are we looking for?
Project Management
This might not be the best title for a role which requires the candidate to have a wide array of interests - software testing, fundraising, website maintenance, creating promotional materials and brochures, training, and helping scope new projects. We're also going to need them to help out with community-building and support, and to run smaller specific FrontlineSMS-related projects as they arise. This position is a real moving target and, as part of a small team the candidate will have the opportunity to shape the role for themselves. All we ask for is hard work, dedication, a passion for social mobile, and a strong desire to help see our organisation grow.
Software Development
We're also looking for a Junior/Intermediate Java Developer to assist with the maintenance and development of new features on our multi-platform desktop Java application, FrontlineSMS. There will also be opportunities to help out on another exciting web-based project we're working on in partnership with the GSM Association and Accenture, and to help us explore the potential of iPhone, Facebook and Symbian extensions to our projects. Above all, we're looking for someone with a passion for exploring the social potential of mobile technologies, and a willingness to contribute to all stages of the software development process, including architecture, UI, testing and deployment.
If you're based in or around London and interested in either of these positions, click here for further details and then get in touch as soon as possible! Feel free to share a link to this post with any lists or individuals you think might be interested.
With hopes of further funding on the horizon, these are unique opportunities for individuals interested in mobile technology and social change to join and influence a small, active, growing team. Join us on our journey, and you never know - it may well be the start of a new journey all of your very own. o/
When it's reasonable to be Unreasonable
One of the most exciting things about my work is the incredibly talented people I get to meet. Up-and-coming entrepreneurs with a never-say-die, get-up-and-go attitude. I'm continually inspired and more than happy to offer my help in any way I can, particularly to those looking to implement FrontlineSMS one way or another in their work. Today, two of these projects have made it through to the next round of a major competition and are looking for your help. I hope you feel equally inspired to show your support - it's only a few mouse clicks away and costs little. What's it all about?
The Unreasonable Institute unites up to 25 high-impact social entrepreneurs from around the world, who attend an intensive 10-week summer institute. There, entrepreneurs incubate their ventures with rigorous skills training and expert mentorship. At the end of the ten weeks, the Institute connects the Fellows with start-up capital and a global network of support. In short, the opportunity provided by the Institute will make a significant contribution to the growth of these early-stage initiatives.
Finalist #1: FrontlineSMS:Credit
FrontlineSMS:Credit, run by Ben Lyon, is one of the finalists. FrontlineSMS:Credit aims to make every formal financial service available to the entrepreneurial poor in 160 characters or less. By meshing the functionality of FrontlineSMS with local mobile payment systems, implementing institutions will be able to provide a full range of customizable services, from savings and credit to insurance and payroll. Ben is currently in Sierra Leone testing his system, and signing up local organisations for early pilots. Visit Ben's page on the competition website and support his pioneering work!
Finalist #2: Light Up Malawi
Light Up Malawi - run byRaina Kumra - is a venture which aims to bring 100% alternative energy to Malawi through policy reform and the creation of a sanctioned pilot program for all manufacturers of solar, biomass, and wind energy products. In a sign that collaboration is alive and well even among competition finalists, one of the key systems they plan to deploy is FrontlineSMS:Credit, which will be used to assist with the setting up of rural distribution programs, and allow for the creation of finance systems for village entrepreneus. Please show your support for Raina's work by visiting her competition page here.
Both projects need pledges of just $10 from 650 individuals. The first 25 projects from the 37 finalists to raise $6,500 will secure their place on the summer program. Please take a moment to show your support. You pledge now and pay later, and it only takes a minute. Thank you!
(You can read more about how the Unreasonable Marketplace works here).
SMS joins battle against human trafficking
January 2010 is National Slavery & Human Trafficking Prevention Month. In this, the nineteenth in our series of FrontlineSMS guest posts, Aashika Damodar – Founder of Survivors Connect – gives some background and context on the challenges of fighting human trafficking, and talks about the impact FrontlineSMS has had on their anti-trafficking efforts"The telephone is used to connect between the commune, district, or the province and throughout the country. When we didn’t have the telephone, it was very difficult to communicate. I had to send men by boats or bicycles. It would take at least one to five days" Mr. Khao Phorn, 62, Commune Chief
"There is no electricity in this commune. People use oil lamps, batteries, and dynamos. I recharge my telephone at my mother’s house with a fueled dynamo. Using the telephone is very important to communicate with family or relatives, and is quite cheap. Without the telephone, if we want to visit them, we would spend 40,000-50,000 for transportation each time" Mrs. Phally, 30
"The Telephone is very important for our society. If there was no telephone, everything would be slow" Mr. Seng Sareth, 53
"These are just some of the thoughts of people throughout SE Asia on the introduction of mobile phones in their daily life. With mobile phone usage on the rise, our team at Survivors Connect has been brainstorming: "How can such a small but powerful globalized tool of communication be used to address human rights concerns?". We found it thanks to FrontlineSMS.
RaFH was established in 1993 as a non-profit organization, focusing on the fields of social health science, gender equality, women’s and child rights, reproductive health and family planning and the Northern and Southern most provinces of Vietnam, especially in rural, mountainous and remote areas where ethnic minorities and disadvantaged groups reside. Their mission is to contribute to national poverty reduction programs, deliver primary healthcare in target areas and improve human rights conditions.
Most recently RaFH, along with many non-profits in the region, have seen an increase in the trafficking of young women and children up to China for the purpose of domestic servitude, forced marriage and often times commercial sex and other forms of labor. This has been particularly problematic in the North where the Vietnamese-Chinese border is porous for locals, resulting in regular migration upward.
When the international community on anti-trafficking, as well as several NGOs like RaFH first took notice of this phenomenon, groups flooded into the region to start raising awareness in "vulnerable communities" along the border. Often this entailed skits, presentations, and material handouts that discuss what human trafficking looks like, who is a trafficker, what are popular job scams a trafficker may tell you and how to stop it. Many NGOs were satisfied with this work and were able to tabulate that they reached several hundreds of villagers.
However, this did not reduce incidents of people going missing, or trafficking. What we learned over time was that many of the activities of these NGOs were anti-migratory in nature and in their messaging. Without working with communities and building better education infrastructure, access to proper health care, and skills training, rarely would we be able to stop an individual from leaving their community or village for another job opportunity. Our question then became, how could we make migration safer and stop human trafficking from happening to others? This involves understanding the broader system of human trafficking, and an understanding of everything that happens between points of origin to points of destination.
This brought us to Lao Cai, a border province with Guangxi, China, with two international border gates and several paths by which local people travel regularly, and even daily for work. It is a busy commercial center, also popular for tourism. Lao Cai has 25 ethnic minorities such as the Hmong, Thai, Dao, Tai, Muong to name a few, accounting for 75% of the whole population there. These ethnic minorities have little access to education and major resources. With its geographical features, such as high mountains and remote and widely spaced communities, trafficking in women and children has been increasing. Lao Cai also borders with Ha Khau district in China where there are several brothels receiving victims of trafficking from Vietnam. Up to 2008, it is estimated that 341 women were trafficked up to China for commercial sex, and many more for marriage.
Earlier last year, RaFH held several training courses for 136 representatives of local authorities in the region such as police, health workers, women’s unions, from provincial and grassroots level, owners of hotels, restaurants and more. They were brought together to create what is popularly called (in anti-trafficking circles) "community intervention teams" (CITs), equivalent to US-based human trafficking task forces. They were taught all about human trafficking, major issues unique to Lao Cai and how each of them could respond from their vantage point if a case were to arise. From there, 8 CITs formed, each including about 7 members from the police, justice, health centers, women’s unions and others. Their main tasks are to identify trafficking cases and intervene, rescue and support victims. They also disseminate information in the community to raise awareness about the issue and teach others how to protect themselves from trafficking.
RaFH has created a formal center at the Provincial Lao Cai Womens Union, equipped with computers, books, as well as trained staff to counsel and support victims of trafficking. These types of centers can be found all around the world and prove to be most effective when they use the energy, talent and skills of all types of members in the community, from teachers to social service workers. It is in this space that Survivors Connect found an opportunity to support their CIT through the use of FrontlineSMS.
Why are we calling it Helpline SMS Networks? We’re using FrontlineSMS to coordinate CITs better and equip them with an easy and cost effective tool to respond to the needs of victims and survivors faster than they currently do. Their primary goal is to help victims, survivors and support the healthy functioning of a referral system/alert-response network. To have a well-concerted and coherent strategy to deal with human trafficking, which is mired in complexity, it is essential that all relevant agencies (both state and non-state) act as partners in effort, and are able to use their capacity to respond appropriately to all situations, like gears in proper alignment.
The referral system we’re building (with FrontlineSMS as the core platform) is essentially a network of agencies and individuals that provide support and services for a victim or survivor in a trafficking or unsafe migration situation. By using FrontlineSMS, they go beyond being a normal network - they are becoming a fast and efficient system for communication and information sharing.
So, how does the Helpline SMS Network work?
RaFH Counseling centers operate FrontlineSMS from their in-office laptop. All CIT members are equipped with a mobile phone that is strictly used for the Helpline SMS Network. From their computer, they have contacts organized based on location in Lao Cai, whether they are members of the CIT, or constituents/villages they have done awareness presentations to, health care workers, police, border patrol etc. They regularly send messages to their constituents about human trafficking, alerts on latest activity and cases. Villagers can text back, ask questions, be a part of the dialogue, and report to the CIT if there is an incident of violence, a sudden disappearance of a child, arrival of outsiders into a village, or simply if someone is planning to leave Vietnam.
This information is kept on the CIT’s radar and regular checks are made to see if he/she has made to their destination, or if there may be trafficking involved. If any of the members of the CIT find something in the field, they report their findings back to RaFH. They also use FrontlineSMS to stay in touch with their clients receiving services at the Counseling Center, in order to monitor the progress of every survivor and to ensure their safety in the rehabilitation process. It is these very survivors that also inform the messages, tactics and strategies used by the CITs because they know first hand what trafficking is and what the experience is like.
Below is a summary of the networks core functions:
Helpline SMS: "Ending Slavery one SMS at a Time"
Victim Identification: This aspect of RaFH’s work focuses on victim identification through a combination of community education and awareness-raising activities as well as implementing direct outreach strategies. RaFH collects the mobile numbers of people in their target areas so that they are first point of contact for a potential victim or for an individual wanting to migrate.
Distribute Information: The Helpline SMS network regularly sends mass texts to their target communities about latest trafficking cases, popular scams, offers a trafficker may make, and information about events and resources in their area.
Victim Services & Protection: Once victims are identified and out of his/her situation, they immediately present a wide variety of service needs. An adequate response to these needs requires a comprehensive service program including the power and skills of law enforcement, social service providers, health care workers and human rights advocates. These very people make up the CIT/SMS Network. When an individual or client is in some emergency situation or needs assistance either going to the hospital, police, or even a courtroom, he/she can contact the SMS Network or CIT to get that support.
Referrals: Lets the CIT/network know that a client is on his/her way for help and communicates the nature of the problem. Referrals can be for medical care, a legal advocate, police or anyone with the relevant skill set in the network.
Status Update: Allows CITs to stay in touch with individual clients/survivors and support them through the rehabilitation process.
Support Groups: The network connects survivors and clients receiving care at the counseling center with others and provides information on location for meetings and resources.
Campaigns: RaFH soon plans to use FrontlineSMS to run formal campaigns and surveys to determine how effective their services/quality of care is.
We have learned a lot about both human trafficking and the power of community-based approaches in combating modern-day slavery. By establishing a set of links between existing available resources and services, the system is regularly highlighting new gaps in services and allowing the network to improve. Overtime, its built-in "self improvement" character will help us understand why unsafe migration and trafficking occurs.
Thanks to the power of FrontlineSMS, we can build more effective human rights networks that cost little, deliver results, and combat trafficking better than we have ever seen. This software provides timely access to services, channels of information to those that need it, migrants, potential victims as well as agencies trying to serve them. We hope to replicate this model in other countries where rural trafficking is a great problem and hopefully make a serious stab at slavery in our lifetime".
Aashika Damodar Founder Survivors Connect www.survivorsconnect.org Follow us on Twitter: @sconnect
Mobile Design. Sans Frontieres.
Although I find myself intrigued by the convergence of computer science, human computer interaction (HCI) design and international development, it's not often that I find myself in a room of experts. They're just not places I tend to mix, most likely because I have no professional IT qualifications, let alone a computer science degree, and I've done most of my own software design off-the-cuff, much to the dismay of people who hoped there was a robust process behind it. Last August I got my first taste of the very real challenges that the computer science world faces when it comes up against the equally real challenges of international development. The meeting - convened at UC Berkeley - was an eye-opener for me to say the least, and as I left I blogged about how thankful I was that it wasn't me who had to come up with the answers. You can read that post here.
A little later in the year I was invited to speak at the First International Workshop on Expressive Interactions for Sustainability and Empowerment, held at one of Vodafone's London offices. The topic of conversation was similar, but here the focus was on how to build mobile tools that work in difficult, challenging, 'foreign' environments. Following my talk I was invited by the Editor of Interfaces, John Knight, to contribute an article to the next edition of their magazine.
For the article I teamed up with Joel Selanikio, co-founder of DataDyne.org and the creator of the EpiSurveyor mobile data collection tool. It made sense working with Joel for a number of reasons. Not only have I known and admired him and his work for some time, but Joel is first and foremost a paediatrician. For him - like me - understanding the problem takes priority over the technology, consideration of which should always come last. FrontlineSMS and EpiSurveyor have both evolved from time spent in the field - observing, experiencing and understanding before designing, developing and building.
You can read our thoughts on the process - "Ten things you might want to know before building for mobile" - in the current edition of Interfaces magazine (PDF, 2.5Mb).
For further posts on the subject see the "Mobile applications development" section of this blog, which includes a 10 minute video on the topic.
Ushering in the Advisors #3: Tess, Renny
Following the launch of the FrontlineSMS Advisory Board late last year, we’re honoured to announce news of our latest two appointees – Tess Conner and Renny Gleeson. Tess and Renny join previous recruits Larry Diamond, Jenny Aker, Jan Chipchase and Erik Hersman. Rather than formulate a general board of Advisors, we’re trying to be strategic by appointing individuals in areas we consider key for the ongoing success and growth of the project. Tess and Renny fall into the branding/public relations category - clear communication and positioning will be increasingly crucial as we continue to build and deploy non-profit facing mobile services. In addition to their professional expertise, both have a strong interest in ICTs and their impact around the world. Tess has already spent the past year helping us with press and outreach, and Renny has been instrumental in the exciting - and path-breaking - branding work carried out on FrontlineSMS and the growing family of related projects.
Tess is an independent Communications Executive leading consultations which involve global community investments and social initiatives. With experience living and working in the developing world, she's developed a great deal of passion and understanding around on-the-ground realities faced by rural communities, and the potential of the right technologies in the hands of these communities. Recently with Cisco Systems, her drive is to understand issues concerning technology's role in education and economic development. She graduated with a Masters in Global Media and Postnational Communication from the School of Oriental and African Studies, University of London, and is an avid surfer.
Renny has worked all sides of the interactive marketing space from client, to agency, to publishing/sales, beginning his "career" as an animator and game designer creating online and CD-ROM games, before helping to found Saatchi & Saatchi’s Darwin Digital company in 1997. He was later recruited by the National Basketball Association to be their Senior Director of Global Media and Interactive Marketing, where he created mobile programs and programming, oversaw fantasy game-related syndication revenue and developed interactive platforms for NBA corporate partners. Renny has since found his spiritual home at Wieden+Kennedy (W+K) as their Global Director of Interactive Strategies, where he shapes client vision on the "brave new digital world".
We’re incredibly excited to be able to draw on the considerable experience of our new Advisory Board members, each of whom will help steer and direct our technical, marketing and organisational development. With software downloads now approaching 5,000 and the imminent launch of a number of new initiatives, not to mention the emergence of new spin-off organisations such as FrontlineSMS:Medic and FrontlineSMS:Credit, there’s without doubt plenty to be getting on with.
The Board of Advisors will all be profiled on the FrontlineSMS website once all appointments have been made. The final two will be unveiled in the coming weeks.
Welcome Tess and Renny! o/
New year, new funding, new release
We may only be a couple of days in, but 2010 is already promising to be another exciting year. After twelve months of steady growth (and one which saw us regularly exceed our limited technical capacity), late last month we were pleased to secure significant new funding. A $150,000 grant - our first from the Rockefeller Foundation - will allow us to increase the size of our FrontlineSMS developer team and better service the growing needs of our user, partner and developer communities. A huge thanks to Rockefeller for their support. o/
The revamped version of FrontlineSMS - originally funded by the MacArthur Foundation in 2007/2008 - has only been available for just short of 18 months, but we've already put out two significant upgrades, with a third imminent. Each of these has been shaped by user feedback and requests for new features, all co-ordinated through our active and growing online Community, probably one of our greatest achievements. The latest release includes new language support, a mapping module and extended ability to connect external software applications.
Over the past few months we've also been quietly working on a new SMS-based initiative with partners Wieden+Kennedy, Accenture Development Partnerships (ADP) and the GSM Association. Technical development on this Hewlett Foundation-funded project - which will solve one of the biggest challenges faced by many grassroots mobile initiatives - starts next month. More news on that, and the new FrontlineSMS release, soon!